Anonymous (04/02/2010)

In my opinion ITSM for external users/clients is one of the most important critical factors for a CRM strategy of the companies. More and more companies deliver their services/products online so they need an excellent ITSM to satisfy their clients. The clients also may express their views in a web 2.0 context that is also relevant for the company. ITIL must take that situation in consideration is future versions.
Francisco Ferrao

Reply

  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img> <br><p>
  • Lines and paragraphs break automatically.

More information about formatting options

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.