Hemant Desai (14/12/2009)

Attended the foundation course this weekend and I agree only upto an extent.

The ITIL designers seem to be trying to do a lot in this version,
with the expectation to have everyone know everything.

While strategy would have made more sense to a C - exec, the rest of it makes greater sense to implementing managers and those are definitely different audiences.

Depending on what segment you fall under, you would need to use rote for the other section.

The service design, operations, transition made sense to me.

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