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Pierre Bernard
-
The scope of the body of knowledge
Mark O'Loughlin
-
What is a service catalog?
John M. Clark
-
Don't implement ITIL!
Vijayendran Sridharan
-
Managing changes and their impacts on the business
Geoff Harmer
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Lesser-spotted ITSM frameworks - 8
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Seven habits of highly ineffective IT managers
5
What is the market share of your service desk?
5
Managing changes and their impacts on the business
4.75
The journey towards enterprise governance of IT
4.333335
Why don’t we ask the users?
4.333335
more
Seven habits of highly ineffective IT managers
(1,476)
Don't implement ITIL!
(527)
Why a service catalog?
(497)
I have a certificate …..trust me! I know what I’m doing
(493)
ITIL and Web 2.0
(436)
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