kengon is a senior Lean and Universal Service Management Consulting Professional with over twenty-three years of systems and software design and delivery experience. He has worked at all organizational levels from individual contributor to executive management and he brings significant technical experience and business leadership skills to his customers and clients.
kengon is currently a Principal Consultant for Engaged Consulting, Inc. (http://www.engagedconsulting.com) and delivers advisory services for enterprise and large enterprise customers on service management, personnel development and data center transformation programs. He is also an accomplished writer and presenter, having conducted webinars, seminars and training sessions to thousands of participants all over the world.
In addition to his full time job, kengon has the honor and pleasure of being the co-founder and current vice president of the Service Management Society (http://www.sm-s.org). The Society is a U.S.-based, not-for-profit organization that supports individuals, groups and organizations interested or engaged in the profession of service management. It operates a standards-based, industry-recognized certification program and is the world’s leading resource for certifying service management professionals.

• 25/10/2009 Service Level Agreements are not enough
  There are a lot of things that I'm interested in writing about, one of the bigger topics being "Cloud Computing". Unfortunately, we cannot start there. There's some important, foundational work to be...