Geoff Harmer, PhD is an independent consultant specialising in IT governance and best practices for IT service management based on COBIT, ITIL, ISO 20000, ISO 38500 and other lesser-known frameworks and standards. He is the principal and founder of Maat Consulting Ltd (www.maatconsulting.com).
Since 2001 he has specialised in communicating and developing ideas and approaches around standards and frameworks for information technology through courses, workshops, seminars and consultancy. He is an accredited lecturer in ITIL, COBIT and ISO 20000 and is an associate lecturer in Technology with the UK Open University.
Over 28 years he has worked as network manager, technical trainer, consultant, training manager and presenter of courses, workshops and seminars in 23 countries.
He has trekked the Annapurna circuit in Nepal, trekked coast-to-coast across the Scottish Highlands several times and his ambition is to visit the South Pole, but not by trekking there! He lives in the UK, but his wife, an Egyptologist, would prefer it if he moved to Luxor, Egypt.
Since 1986 he has been known to hide his identity under the pen-name Deaf-Llama; a name he was given by delegates from a well-known investment bank when overnight they changed everyone’s name-card to a “sounds-like” name.
Geoff Harmer, PhD is an independent consultant specialising in IT governance and best practices for IT service management based on COBIT, ITIL, ISO 20000, ISO 38500 and other lesser-known frameworks and standards. He is the principal and founder of Maat Consulting Ltd (www.maatconsulting.com).
Since 2001 he has specialised in communicating and developing ideas and approaches around standards and frameworks for information technology through courses, workshops, seminars and consultancy. He is an accredited lecturer in ITIL, COBIT and ISO 20000 and is an associate lecturer in Technology with the UK Open University.
Over 28 years he has worked as network manager, technical trainer, consultant, training manager and presenter of courses, workshops and seminars in 23 countries.
He has trekked the Annapurna circuit in Nepal, trekked coast-to-coast across the Scottish Highlands several times and his ambition is to visit the South Pole, but not by trekking there! He lives in the UK, but his wife, an Egyptologist, would prefer it if he moved to Luxor, Egypt.
Since 1986 he has been known to hide his identity under the pen-name Deaf-Llama; a name he was given by delegates from a well-known investment bank when overnight they changed everyone’s name-card to a “sounds-like” name.
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23/06/2010
Waltzing with the elephant
A personal review of a recent book on the corporate governance of IT:Waltzing the Elephant: A comprehensive guide to directing and controlling information technology by Mark Toomey published in...
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11/05/2010
ITIL is not the only fruit, although it is low-hanging!
A few months ago in the ITSM Portal forum , the question was posed: “It’s awfully quiet about ISO 38500. Is the interest in IT governance over?” No, the interest in IT governance is growing. I...
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22/03/2010
Lesser-spotted ITSM frameworks - 9
An interesting report was published recently on IT outsourcing. The report, titled IT Outsourcing Statistics 2009/2010, from Computer Economics Inc. is based on a survey of 200 companies in the...
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23/02/2010
Lesser-spotted ITSM frameworks - 8
Are you seeking to gain certification for your organization for two or more of these standards at some stage over the next few years? ISO 20000 (IT service management) ISO 27001 (information...
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18/01/2010
Lesser-spotted ITSM frameworks - 7
Very big businesses are involved in Lesser-spotted frameworks – 7 (IT-CMF) – a framework for optimising the business value from IT investments. This will be a framework to watch in 2010. The...
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21/11/2009
The journey towards enterprise governance of IT
Here is my view of the development path that has led from corporate governance to IT governance to the enterprise governance of IT. Corporate Governance beganIn nineteen ninety-three(which was rather...
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18/11/2009
Lesser-spotted ITSM frameworks - 6
Let me start by asking a question: How many authority documents relating to IT are there in the world? By “authority documents” I mean documents that set the rules for IT, i.e. they describe...
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29/10/2009
Lesser-spotted ITSM frameworks - 5
FITS (Framework for ICT Technical Support) is a public domain “ITIL-lite” that is easily deployable using its implementation and operations guides and toolkits. FITS V2 is imminent. Several times...
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22/10/2009
Lesser-spotted ITSM frameworks - 4
In this article on risk management frameworks, I’m going to review the latest framework: Risk IT. Risk IT is an enterprise risk management framework designed for assessment and management of IT-...
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20/10/2009
Lesser-spotted ITSM frameworks - 3
In the third of my articles on frameworks for Risk Management, I’m looking at The Standard of Good Practice for Information Security. The Standard of Good Practice for Information Security (2007...
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14/10/2009
Lesser-spotted ITSM frameworks - 2
Here in the second of my series on Risk Management frameworks I’m going to look into OCTAVE. OCTAVE Version 2.0 (2002-7)(Operationally Critical Threat, Asset and Vulnerability Evaluation) is a highly...
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30/09/2009
Lesser-spotted ITSM frameworks - 1
There are many ITSM frameworks and standards. The diversity has not yet reached that of the insect world but it is growing fast. At a conference that I attended in 2005, a senior member of the COBIT...
