Charles Araujo is the President and Managing Consultant of CastlePointe, a management consulting firm specializing in leading IT transformation efforts. Since founding CastlePointe in 1997, he and his team have lead numerous IT transformation projects and has worked with clients including Avery Dennison, Westfield, Capital Group, Metropolitan Water District and Fidelity National. He has over 20 years of experience in IT operational management, project execution and strategic planning in the healthcare, financial, aerospace and entertainment industries.

Charles has presented at regional ITSM conferences and to numerous corporate groups and frequently writes on the topics of organizational transformation and behavioral change. In addition, he is also honored to serve as a member of the board for the itSMF GLA LIG.

• 05/07/2011 Should you care about ITIL v3 2011
  In case you haven’t heard, what is being called ITIL v3 2011 will be released on July 29th.  In my opinion, that’s a good thing.  Evolution and improvement is always good in my book. ...
• 01/12/2010 The relevance of Service Management
  I am honored to have recently been elected to the board of itSMF USA. My term officially began on December 1st and I am excited to have the opportunity to help set the direction of the...
• 25/03/2010 The 4 ½ things you must do to affect change
  Why is it so hard to make changes stick in your organization?  You go through the process of identifying inefficiencies or areas that will create a significant improvement in the delivery of...
• 25/01/2010 Politics and ITSM adoption
  When we launch an ITSM adoption effort, we have plans for everything: project plans, resource plans, documentation on the process scope, timelines, milestones and so on.  But the one thing that...