Aale Roos is a member of the EXIN Professional Group. He is a statistician who switched first to IT service business management and from there to IT service management consulting. His areas of expertise are service desks, service support processes, service setrics, ISO 20000 and the Art of making surveys. He started his consulting career in 1989.
His company Pohjoisviitta Oy, www.pohjoisviitta.fi helps Finnish companies on the path to better IT service.
He lives with wife and son’s cat close to the Northern Edge of Civilization in Helsinki Finland in a small house behind large apple trees.