Posted January 4th, 2011 by Geoff Harmer
If you have made a New Year’s resolution to continue developing your career in ITSM then you may wish to gain new qualifications. This column is intended to give you some suggestions on relevant and respected ITSM qualifications that have become available since the last prime number year, 2003. All qualifications listed here are completely relevant to ITSM best practice in 2011.
I have listed 20 qualifications here but there are many others – check the websites of the qualification organisations for further information. Key disciplines covered here are:
- IT governance
- Risk management
- Information security management
- Enterprise architecture (TOGAF 9)
- ITIL V3
- ISO/IEC 20000: 2005
- COBIT 4.1
Qualifications are listed in order of year of introduction and show the owner of the qualification, the level, the normal classroom course length, exam length and exam style. Click on a qualification to link to a description on the owner’s website. Courses and examinations are currently available for every qualification listed.
Levels are my own opinions and are denoted by:
L1 Foundation – Basic knowledge and understanding.
L2 Practitioner – Skills to apply/use.
L3 Manager or Consultant – Skills to drive implementation in an organisation.
2011
Implementing Governance of Enterprise IT using COBIT Certificate
ISACA
L3
2 days
1 hour multiple choice exam, 40 questions
2010
Certified in Risk and Information Systems Control (CRISC)
ISACA
L3
4 days
Multiple choice exam held only in June and December at examination centres worldwide, 4 hours, 200 questions
‘Grandfathering’ available until 31 March 2011
Professional Certificate in Managing IT for Business Value
IVI
L3
1 day
No formal examination
Professional Diploma in Managing IT for Business Value
IVI
L3
3 days
No formal examination
ISO/IEC 20000 Associate Consultant/Auditor Certificate
EXIN
L2
5 days
Multiple choice exam, 2 hours, 60 questions
ISO/IEC 20000 Consultant Manager Certificate
EXIN
L3
3 days
Multiple choice (20) and essay (3) questions mixed, 2 hours, case study based.
2009
TOGAF 9 Foundation
The Open Group
L1
Part 1 and Part 2 training often combined – 4 days
Multiple choice exam (TOGAF 9 Part 1 exam), 1 hour, 40 questions
TOGAF 9 Certified
The Open Group
L3
Part 1 and Part 2 training often combined – 4 days
Complex multiple choice scenario-based exam (TOGAF Part 2 exam), 1.5 hours, 8 questions
Certificate in Information Security Management Principles (CISMP)
ISEB
L2
5 days
Multiple choice exam, 2 hours, 100 questions
2008
ISO/IEC 20000 Foundation Certificate
EXIN
L1
3 days
Multiple choice, 1 hour, 40 questions
ISO/IEC 20000 Professional Certificates (5 different, 4 currently available)
EXIN
L2
3 days
In-class practical assignment + 1.5 hour multiple choice exam, 40 questions
ITIL V3 Intermediate Lifecycle Certificates (5 different)
APMG
L2
3 days
Gradient-scored multiple choice scenario-based exam, 1.5 hours, 8 questions.
ITIL V3 Intermediate Capability Certificates (4 different)
APMG
L2
5 days
Gradient-scored multiple choice scenario-based exam, 1.5 hours, 8 questions.
2007
ITIL V3 Foundation Certificate
APMG
L1
3 days
Multiple choice, 1 hour, 40 questions
Certified in the Governance of Enterprise IT (CGEIT)
ISACA
L3
4 days
Multiple choice exam held on fixed dates in June and December at examination centres worldwide, 4 hours, 200 questions
COBIT 4.1 Foundation Certificate
ISACA
L1
2 days
Multiple choice, 1 hour, 40 questions
2006
ISO/IEC 20000 Consultant Certificate (renamed Practitioner Certificate in 2010)
APMG (was itSMF until 2010)
L3
3 days
2 exams: Multiple choice, 1 hour, 25 questions + Written assignment, 1 hour, 3-5 questions.
ISO/IEC 20000 Auditor Certificate
APMG (was itSMF until 2010)
L2
2 days
Multiple choice exam, 1 hour, 25 questions
2004
Certified Information Systems Security Professional (CISSP)
(ISC)2 (‘ISC squared’)
L3
5 days
Multichoice, 6 hours, 250 questions
2003
Certified Information Security Manager (CISM)
ISACA
L3
4 days
Multiple choice exam held on fixed dates in June and December at examination centres worldwide, 4 hours, 200 questions
© 2011 Geoff Harmer
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