ITSM Portal

Chargeback as an integral part of IT strategy

Business executives are demanding cost transparency for IT all around the globe. What is involved in managing those costs effectively? Certainly chargeback or showback is one aspect of the financial picture—the outbound side of IT costs but, much more is involved to truly manage the financial life...

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Certifications: no longer optional

For many years, IT management has preached standardization, within IT and across the corporation. Yet at the same time, we have largely failed to standardize IT skills within our own organizations or across the industry. Certifications can help there, but for much of IT's history, such credentials...

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IT service management industry survey reveals top 5 IT trends for 2010

Findings from Consulting-Portal's 5th Annual ITSM industry survey show that organizational governance is weak and software as a service (SaaS) adoption is rising. This year's IT Service Management Industry Survey results pointed to five trends that we feel will prevail in 2010: * Weak...

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Dilbert on project management

Another interesting observation by Dilbert:

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Visualize your ISO 20000 projects. Any organization striving to implement an effective quality management system, or to be certified to the ISO20000 best practice standard, can only achieve success with the active involvement of its staff.

Go to the ISO 20000 poster page for our special offer.

ITSM Portal is an independent and open internet platform for the global IT Service Management community.
We provide the latest ITSM news, the best columns and a wide variety of information on ITSM topics, frameworks and tools. Furthermore, we offer the opportunity to join one of the ITSM groups, or to form your own.