• Overcoming hurdles in IT governance
    Too often, companies tend to view IT governance implementation as a sprint. They quickly add controls to comply with regulatory requirements, without taking the necessary preparations and steps. Once that's been accomplished, they feel their journey is complete. In fact, the opposite approach is...
    Read the full article

  • Service management is an imperative in the cloud
    Whether the cloud is the next big thing or simply an extension of how we work today, one thing is certain: it can optimize service delivery and support with transparency into the processes and metrics surrounding those services. Cloud computing changes the landscape for service consumers, service...
    Read the full article

  • Portfolio management back in fashion
    Portfolio management is poised to go "retro." As organizations are preparing to come out of the recession, they are thinking more broadly about the types of investments that will be required to support business growth. As a result, some organizations are revisiting the idea of portfolio management...
    Read the full article

  • A CMDB is like a Swiss bank account
    The IT Skeptic has an interesting analogy for CMDB: it is like a Swiss bank account Read the full blogpost at ITSkeptic.com
    Read the full article

Visualize your ISO 20000 projects. Any organization striving to implement an effective quality management system, or to be certified to the ISO20000 best practice standard, can only achieve success with the active involvement of its staff.

Go to the ISO 20000 poster page for our special offer.

ITSM Portal is an independent and open internet platform for the global IT Service Management community.
We provide the latest ITSM news, the best columns and a wide variety of information on ITSM topics, frameworks and tools. Furthermore, we offer the opportunity to join one of the ITSM groups, or to form your own.