The ISM Method - a revolutionary approach to improving your ITSM.
"If your organization has identified the need to work more efficiently and reliably, the ISM method is the answer. Reading the book can get many to understand why the current processes do not work. There is a strong relation to ITIL, you could call this ITIL V4." [Aale Roos, Finland] P
ublished by TSO - SAMPLE  20% discount

"SERVICE RESCUE!"
Incident Management in a Service Management Architecture...
A great new book on a classic topic.
This new title provides highly valuable practical guidance in a generic architectural approach. Must read!
Published by Inform-IT.
Sample - Website

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