"Designing and Transforming IT Organizations"
Organize before you automate... A sensational new book was recently published by TSO". It covers ITIL's blind spot - and more...
ITSM PORTAL members receive 20% discount.

The ISM Method: Integrated Service Management
The new Dutch standardized approach to implementing and improving ITSM, applying ITIL and other best practices in a simple and effective way. Documented extensively in this book. Order through TSO.
ITSM PORTAL members receive 20% discount.

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