The ISM Method - a revolutionary approach to improving your ITSM.
"If your organization has identified the need to work more efficiently and reliably, the ISM method is the answer. Reading the book can get many to understand why the current processes do not work. There is a strong relation to ITIL, you could call this ITIL V4." [Aale Roos, Finland]
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"Designing and Transforming IT Organizations"
Organize before you automate... A sensational new book, published by TSO. It covers ITIL's blind spot - and much more...
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"... some of the books I consider REALLY important to managing IT...” [IT Skeptic]

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