• Service Desk Software – New 2012 Release from House-on-the-Hill
    House-on-the-Hill Software has recently launched the latest version of their highly configurable service desk software: SupportDesk 2012. First showcased at the HotH User Group, features of the new release include: Graphical Workflow Designer: this new feature extends the SupportDesk functionality...
    Read the full article

  • ITIL - love & hate
    In a great Forrester blog, the current state of ITIL is analyzed. It seems to be a matter of love and hate. Can't live with it, can't live without it. Yet, we're definitely not satisfied with the deliverables of the average iTIL project. Where is the solution, Stephen Mann asks? It's obvious that...
    Read the full article

  • Petition for closing itSMF International
    The elections for the latest itSMF International board seem to have caused severe pain with some of its members. A petition for closing the itSMF International down was published in terms that cannot be misunderstood.
    Read the full article

  • Updated ITIL Pocket Guide now covers all of ITIL Foundation
    When ITIL V3 was published in 2007, it was followed by a tsunami of comments on inconsistencies, errors and other critical reviews. OGC then organized a repair project that delivered the ITIL 2011 edition. As a consequence, all ITIL derived materials had to be updated. The updated ITIL Pocket...
    Read the full article

Visualize your ISO 20000 projects. Any organization striving to implement an effective quality management system, or to be certified to the ISO20000 best practice standard, can only achieve success with the active involvement of its staff.

Go to the ISO 20000 poster page for our special offer.

ITSM Portal is an independent and open internet platform for the global IT Service Management community.
We provide the latest ITSM news, the best columns and a wide variety of information on ITSM topics, frameworks and tools. Furthermore, we offer the opportunity to join one of the ITSM groups, or to form your own.