The ISM Method - a revolutionary approach to improving your ITSM.
"..the ISM method is the answer. Reading the book can get many to understand why the current processes do not work. There is a strong relation to ITIL, you could call this ITIL V4." [Aale Roos, Finland] P
ublished by TSO - SAMPLE  20% discount

Incident Management in a Service Management Architecture...
A great new book on a classic topic.
This new title provides highly valuable practical guidance in a generic architectural approach. Must read!
Published by Inform-IT.
Sample - Website

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